To start the refund process for your order, please enter your email address or phone number and the order number below.

How do I request a refund?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want a refund for
  • You will get a confirmation email once your refund request is approved


What items are eligable for refund?

You can request a refund within 30 days of purchase.

  • We may ask for a brief explanation or additional information for the request so we can better learn from the experience.
  • Depending on the circumstance, we may ask for a photograph and/or for the product to be returned to us for quality assurance.

Free gifts or promotional items are not refundable!

Are there any charges for refunds?

  • There are no charges for refunds
  • Original shipping charges are non-refundable




How soon will I get my refund?

  • Once your refund status has changed, we will send you an email to notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.